The Claim
In human-robot interactions, the use of apologies and explanations is the most effective strategy for repairing trust after a breach, outperforming alternative approaches, with transparency and acknowledgment playing key roles in restoring the perceived reliability of robotic agents.
What the research says
Supports is higher
Support is ahead, but a single strong opposing study can change this.
These are independent scores, not a percentage. Higher-grade studies count more, so a single strong opposing study can outweigh several weaker ones.
When robots mess up, saying sorry and explaining what went wrong helps people trust them again better than other ways—being honest and owning the mistake really matters.
See the scientific wording
Apologies and explanations are the most effective strategies for repairing trust in human-robot interactions after a breach, outperforming alternative approaches, indicating that transparency and acknowledgment play key roles in restoring perceived reliability of robotic agents.
What the research says
1 studyStudy: Repairing Trust in Robots?: A Meta-analysis of HRI Trust Repair Studies with a No-Repair Condition
The study looked at how people rebuild trust in robots after mistakes and found that saying sorry and giving reasons works better than other methods.
Score breakdown, mechanism chain, raw evidence, ideal studies needed & 1 supporting studies
Not medical advice. For informational purposes only. Always consult a qualified healthcare professional before making health decisions.